Expedition Guide and Client Services

https://oceangate.com/about/employment.html

OceanGate Expedition Guides are part of a cohesive Expedition team whose goal is to inspire guests and help them understand and appreciate what they are experiencing during their trip. Guides are supervised by the Expedition Manager and work along the operations and vessel crew under the direction of the Expedition Leader. Their primary responsibilities include client management, communication, and customer service as well as a variety of operational support roles. Guides may also interpret topics ranging from geology, geography, marine biology, natural history and underwater archaeology.

Expedition Guides take ownership of delivering a unforgettable experience to guests through sharing their knowledge, experience, and exemplary customer service, with an emphasis on safety.

ESSENTIAL DUTIES

Supporting expeditions in remote offshore settings utilizing safety standards and maritime skills
Work within a diverse team led by the Expedition Leader, with heavy emphasis on
communication and teamwork.

· Confidently and competently lead groups of affluent clients on expeditions ranging from 7-49 days

· Provide in the field, hands-on interpretation, and thematic, formal onboard presentations that are integrated into interpretive programs

· Develop and deliver educational presentations covering environmental science, history, or other
relevant topics to the itinerary as assigned by the Expedition Leader

· Cultivate the guest experience by focusing on the observation of the surrounding operations by encouraging passengers to spend as much time on deck exploring and participating in supporting roles

· Maintain the cleanliness, order and function of all Expedition equipment and gear

· Assist in general shipboard tasks during expeditions, including loading and unloading, laundry, room changeover, garbage etc.

· Maintain a professional demeanor and appearance amongst crew and guests at all times, while living in a close community setting for extended durations

QUALIFICATIONS

· Demonstrable written and verbal communications including interpretive materials and presentations

· Minimum one-year professional experience leading small groups in remote field settings and on the water

· Exceptional and demonstrable customer service and problem solving skills

· Experience in long duration expeditions in austere environments preferred

· A strong preference for working in team settings

· Valid U.S. Passport

· Prior small ship cruise industry experience strongly preferred

· First Aid/CPR and Wilderness First Responder Certified preferred

Required Credentials to be obtained after employment:

TWIC Card, Passport, U.S. Coast Guard Merchant Mariner Credential

Job Type: Full-time

Pay: $18.00 – $21.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Experience:

  • Client Service in Travel: 1 year (Preferred)

License/Certification:

  • Driver’s License (Preferred)

Work Location:

  • One location

Paid Training:

  • Yes

Management:

  • Team Lead
  • Key Leader

Typical start time:

  • 7AM

Typical end time:

  • 4PM

Company’s website:

Benefit Conditions:

  • Only full-time employees eligible

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Temperature screenings
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitizing, disinfecting, or cleaning procedures in place