Visitor Services and Volunteer Coordinator

Description of Work

Salary Grade: NC08

Recruitment Range: $36,682 – $38,027


Position Location:

204 E. Moore Street

Southport, NC

Learn about the Division: ncmuseumofhistory.org
Learn about the three locations:
ncmaritimemuseumbeaufort.com
https://ncmaritimemuseumsouthport.com
https://graveyardoftheatlantic.com
Learn about employee perks/benefits: https://oshr.nc.gov/state-employee-resources/benefits

Primary Purpose of the Position:
The primary purpose of the position is to recruit, develop, retain, and coordinate the museum’s volunteer program and ensure that it fits with the museum’s mission. This position will provide assistance to the Museum Manager and the Museum Curator in carrying out various types of administrative activities, volunteer scheduling, and program opportunities to the public and special groups. The position will work closely with the museum staff, volunteers, Friends of the Museum members, and guest presenters.

Key Responsibilities:

  • Recruit, train, schedule, and retain volunteers to assist at the welcome desk, discovery carts, assist with special events, education programs, and behind-the-scenes prep work.
  • Responsible for keeping registrations for all educational programing and classes and sending confirmation emails.
  • Responsible for compiling daily reports and submitting monthly statistics to Division, the Museum Manager, and Friends’ committees.
  • Will process funds taken for each program and keep a full and accurate accounting of funds.
  • Candidate will work with the museum manager and educator to include content for the newsletter.
  • Work schedule is Tuesday – Saturday with some nights, weekends, and holidays as required for special events.

Division Information:
The Maritime Museums Group of the Division of State History Museums is dedicated to the preservation, advancement, and presentation of maritime history, and related natural history of coastal North Carolina. The group’s interpretive region stretches from the Virginia border through Brunswick County, NC, including all contiguous sound and ocean waters in coastal counties. These museums preserve, research, exhibit, and interpret their collections for the benefit of the general public and diverse audiences in order to: inspire appreciation; encourage discovery; promote an active, responsible understanding of the maritime history and heritage of the coastal region in a local, regional, national, and international context; and encourage visitors to reflect on their own lives and place in history. The group includes the Graveyard of the Atlantic Museum located in Hatteras, the Maritime Museum in Beaufort, and the Maritime Museum at Southport.

The North Carolina Maritime Museum is a part of the Division of State History Museums under the North Carolina Department of Natural and Cultural Resources (DNCR). The mission of the NC Maritime at Southport is to collect, preserve, and interpret material culture pertinent to the maritime history of the Lower Cape Fear region.

Department Information:
The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina, literally from A to Z. The Arts to the Zoo, and so much else – parks, aquariums, historic sites, archaeology, African American Heritage Commission, science and history museums, the state Symphony, Library and Archives, historic preservation, land and water stewardship, and more. These places, and the ideas they represent, create a shared identity in North Carolina. They provide common ground. Everyone is welcome. The Department’s vision is to be the leader in using the state’s natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina. Our goal is to promote equity and inclusion among our employees and our programming to reflect and celebrate our state’s diverse population, culture, and history. We encourage you to apply to become a part of our team.

Check out this amazing video about our Department.

Knowledge, Skills and Abilities / Competencies


To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.


  • Demonstrated knowledge of Lower Cape Fear and/or maritime history.
  • Demonstrated experience working on committees, boards, and involvement in community outreach.
  • Demonstrated knowledge of social media, newsletter creation, and maintaining calendar appointments.
  • Must have strong communication (oral and written) skills and attention to detail as they are essential for this position.
  • Knowledge of supervisory practices and ability to plan and supervise the work of volunteers.
  • Must be able to work well with the public.
  • Must have a valid NC drivers license or be able to obtain one within 30 days of employment.
  • Must be able to lift 20 lbs.
  • Must be able to bend, twist, and lift items.

Management Preferences:

  • Demonstrated experience with managing projects, budgets, and accounting practices.
  • Demonstrated knowledge of office/museum administration procedures, methods, and practices, including personnel policies and procedures.
  • Proficient in the use of several software programs including but not limited to: Microsoft Office, Facebook, Instagram, survey and newsletter programs.

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience.

OR

an equivalent combination of education and experience.

Supplemental and Contact Information

The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence.

Please be sure to complete the application in full. Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. “See Resume” or “See Attachment” will NOT be accepted.

Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.

Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the “Work Experience” section of the application, to support your answers.

Degrees must be received from appropriately accredited institutions. Transcripts, and degree evaluations may be uploaded with your application.

To obtain veterans preference, you must scan and upload a copy of your DD-214 or discharge orders.

Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax. Please call the human resources office for assistance.

If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are “Under Review” and will be screened by Human Resources for the qualified applicants. The hiring process may take an average of 6 – 8 weeks.

It is the policy of the State of North Carolina and the N.C. Department of Natural and Cultural Resources that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).

CONTACT INFORMATION:
N.C. Department of Natural and Cultural Resources
Division of Human Resources
4603 Mail Service Center
Raleigh, NC 27699-4603
Phone: 919-814-6670

Technical issues submitting your application, please call the NeoGov HelpLine at 855-524-5627.